Privacy policy
Nestora Home Care customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
01484 766620
Email
info@nestorahomecare.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Date of birth
• Health information (including dietary requirements, allergies and health conditions)
• Health and safety information
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Call recordings
• Records of meetings and decisions
• Identification documents
• Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery:
• Racial or ethnic origin
• Religious or philosophical beliefs
• Genetic information
• Health information
• Sexual orientation information
We collect or use the following information to comply with legal requirements:
• Name
• Contact information
• Identification documents
• Financial transaction information
• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Health and safety information
We also collect or use the following information to comply with legal requirements:
• Racial or ethnic origin
• Religious or philosophical beliefs
• Genetic information
• Health information
• Sexual orientation information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
• Consent
• Contract
• Legal obligation
• Vital interests
Our lawful bases for collecting or using personal information for legal requirements are:
• Consent
• Contract
• Legal obligation
• Vital interests
Where we get personal information from
• People directly
• Health care providers
• Councils and other public sector organisations
How long we keep information
6 years
Who we share information with
Data processors
IT
This data processor does the following activities for us: Manage our IT Systems
Care Planning Software
This data processor does the following activities for us: store client records which assist in providing care support for vulnerable people
Others we share personal information with
• Health care providers
• Organisations we need to share information with for safeguarding reasons
• Relevant regulatory authorities
• External auditors or inspectors
• Professional consultants
• Organisations we’re legally obliged to share personal information with
• Emergency services (where necessary)
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint
Last updated
19 June 2024