Privacy policy

We care about your privacy and want to be transparent about how we handle your information.

Nestora Home Care customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone
01484 766620
Email
info@nestorahomecare.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Health information (including dietary requirements, allergies and health conditions)
Health and safety information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Records of meetings and decisions
Identification documents
Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:
Racial or ethnic origin
Religious or philosophical beliefs
Genetic information
Health information
Sexual orientation information

We collect or use the following information to comply with legal requirements:
Name
Contact information
Identification documents
Financial transaction information
Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Health and safety information

We also collect or use the following information to comply with legal requirements:
Racial or ethnic origin
Religious or philosophical beliefs
Genetic information
Health information
Sexual orientation information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legal obligation
Vital interests

Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Contract
Legal obligation
Vital interests

Where we get personal information from

People directly
Health care providers
Councils and other public sector organisations

How long we keep information

6 years

Who we share information with

Data processors

IT
This data processor does the following activities for us: Manage our IT Systems

Care Planning Software
This data processor does the following activities for us: store client records which assist in providing care support for vulnerable people

Others we share personal information with
Health care providers
Organisations we need to share information with for safeguarding reasons
Relevant regulatory authorities
External auditors or inspectors
Professional consultants
Organisations we’re legally obliged to share personal information with
Emergency services (where necessary)

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint
Last updated
19 June 2024